The official CVS Pharmacy® app has transformed the way we manage our health and pharmacy needs. Refill and transfer prescriptions, schedule deliveries, and find medication discounts with just a few clicks – all from the comfort of your phone.

Technology should empower people to take charge of their health. When we first started working for CVS Pharmacy to create a mobile app that would enhance their customer experience, we were excited by the opportunity to make a real difference.
Many people struggle to manage their health needs effectively. Traditional methods of refilling prescriptions, managing loyalty programs, and printing photos involve time-consuming trips to the pharmacy. CVS wanted to create a mobile app that addressed these challenges by offering convenient and user-friendly features. The goal was to improve customer satisfaction and foster loyalty through a more engaging experience.

We recognized that the key to success lay in creating a feature-rich but also intuitive and user-friendly app. Here’s how we tackled the challenge:

Streamlined prescription management: We implemented an electronic prescription service with refill and transfer capabilities. This allowed users to easily manage their medications, eliminating the need for physical prescriptions and phone calls.

Enhanced loyalty program: We replaced the traditional plastic card with a digital loyalty card accessible through the app. This simplified access to benefits opened the door for personalized promotions and targeted offers.

Convenient photo printing: We directly integrated a photo printing service into the app. Users could upload photos from their phones and send them to in-store printers for convenient pick-up.

Medication assistance: We recognized the importance of medication safety and education and incorporated a pill identifier and medication information tool within the app—this empowered users to manage their medications with greater confidence.

We are proud to have collaborated with CVS Pharmacy to create an app that empowers people to take charge of their health and well-being.

Offering a mobile app to complement the nearly 10,000 retail outlets across the US has promoted a modern experience with convenience and ease to CVS customers.