Since 1823, Con Edison has been providing energy for New Yorkers as the New York Gas Light Company. Today, their services have expanded to cover all of NY and Westchester County with an electric power delivery system. This gives 10 million people living in these areas access to modern amenities like lights at home or heat during winter.

Con Edison‘s goal is to provide the best customer experience possible, and part of that is offering convenient services. They came to us when they wanted to create a mobile app that would let customers pay bills, report power problems, check problem status, and submit meter readings—all from their phones or other mobile devices.

Since this was a power company, the user base was diverse and dynamic. We had to account for that when we built the features and functions to replicate a historical experience and move it across to mobile without friction.

The app has drastically improved how Con Edison does business. This app allows customers to pay bills, report power problems, check account balances, and submit meter readings quickly and easily. We’re proud of our success in helping customers conveniently manage their energy usage while saving them money and time. They can also be confident that any power problems they experience will be resolved promptly. At the time, this mobile application was one of the first of its kind and revolutionary for a power company.